Do you enjoy speaking with people on the phone?
Do you want to work for an organization who cares about its customers, people and the communities it operates in?
Are you naturally inquisitive, open to challenges and able to simplify ways of working?
Join an employer who encourages you to grow and develop with a great benefits package and many wellbeing incentives.
A bit about the job:
We are currently expanding our team of experienced Case Managers within our Group Income Protection Claims Team. Our purpose is to support a portfolio of customers, helping their absent employees in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer term or permanent absences and may take the guise of telephony support, arranging treatment, assessing a claim for benefit or all the above. You will have ownership of a portfolio of claims, working with internal and external stakeholders to give continuity of care and wellbeing to both Employer and Employees. You will collaborate with a team of peers to ensure the best outcomes for our customers using a multidisciplinary approach; including rehabilitation, motivational interviewing, case management, claims assessment and relationship management.
This role will be home based, and your working hours will be 35 hours per week, between 8.30am and 5pm. 100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework
Skills and experience we’re looking for:
- Successfully managing relationships with customers or suppliers
- Excellent telephony capability
- Sound judgement and decision-making skills; confidently able to explain reasoning behind decisions and negotiate with customers
- Ability to work on own and as part of a team
- CII claims qualification is desirable but not essential
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa £27.000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com
