To provide a high-quality, comprehensive, and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the wards of Oxford
University Hospitals NHS Foundation Trust.
To provide a high-quality, comprehensive, and professional administration service in support of the clinical activities undertaken in the Emergency Department and on the wards of Oxford University Hospitals NHS Foundation Trust.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
- To be responsible for the reception of patients, relatives, carers and ambulance staff
in a calm, professional and polite manner
- To supply clinical staff with the correct documentation to support patients clinical
pathways through the Emergency Department and Emergency Assessment Unit.
- To accurately record and input full data/information into the Trust’s EPR system in a
timely manner.
- To provide excellent customer care that demonstrates a caring and responsive
approach to those attending the hospital.
- Act as a first point of call for patients, relatives and carers presenting to the
Emergency Department and provide guidance on what they can expect
- Keeping a watchful eye on patients in the waiting room.
- Collect personal and confidential information from patients or relatives ensuring tact
and empathy are employed when inputting presenting complaint and using both
computerised and paper-based systems as appropriate. Data may be collected at the
reception desk or directly from seriously ill patients who are already in cubicles within
the department or their relatives.
- Use tact, diplomacy, understanding and compassion when communicating with
patients who may be distressed, hard of hearing or whose first language is not
English.
- To liaise with Ambulance and Police services and relevant departments within the
trust as necessary to ensure a smooth patient pathway.
- File departmental records and organised the culling of filed notes in accordance with
Trust guidelines. To support the collection of notes for Audit/Research as requested
by Team Coordinators/Senior Clinicians
- Photocopying and other general office procedures.
- To contribute in own personal development, through attendance at mandatory
training courses and appraisal
- To understand own role and involvement in the Major Incident Process.
- To ensure that information on overseas and private patients is entered accurately
onto EPR, to ensure appropriate charges are incurred.
- To frequently enter the Resus room to take patient details of Trauma patients who are
seriously ill and requiring urgent medical attention, ensuring the details are added to
the system in an expedited manner.
